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Frequently Asked Questions About Telehealth

What is Telehealth

Telehealth is a virtual session with your individual counselor for the purpose of counseling – just like an in-person visit. Our system uses a Skype/Facetime-like video conference method to put you face-to-face with your counselor in the comfort of your own home. You will see, hear, and interact in real-time with your counselor. 

Can I receive telehealth while in another state?

Unfortunately, no. State statutes and guidelines strictly forbid counselors from providing services in a state other than the one where they are licensed. However, if you are still in the state boundaries of Michigan, you can access your session from anywhere if you have access to a computer, tablet, or smartphone and the internet. 

Does my insurance cover telehealth sessions? 

 Due to the state of emergency currently declared, most insurance companies have given counselors the green light to host telehealth sessions instead of in-person office visits. However, Brugmansia Counseling encourages you to check with your insurance company before beginning telehealth sessions. To check, simply call the number on the back of your insurance card for Member Services, and ask if telehealth for mental health visits are covered. 

Is Telehealth like other apps like BetterHelp, etc.? 

No. This is YOUR counselor that you already have an established relationship with. Though some of us counselors don’t like the camera, it will be the same smiling faces you see when coming into the Brugmansia Counseling Group PLLC.  

Does my counselor offer telehealth sessions? 

Each counselor at Brugmansia Counseling has been trained and prepared to offer telehealth sessions to all of their existing clients.

How do I schedule a telehealth appointment? 

Just contact your counselor or our office and schedule a telehealth couseling appointment. 

Where do I go to access the telehealth session? 

You will receive an email to the email address we have on file for you with a unique link to follow in order to join the session. If you’re on a computer or tablet, just click the link and wait your counselor to appear. 

Do I need anything specific to use telehealth? 

Clients will need the following to access telehealth sessions:

 i. Computer with webcam and microphone and access to internet, OR ii. Smartphone with 4G or on Wifi AND Telehealth app, iii. A private location with no background noise or interruptions 

I don’t have reliable internet at my house. Can I use my smartphone? 

Of course! A smartphone with 4G data and earbuds or headphones will work. We do, however, recommend using a computer. Make sure you are in a quiet location where you can hold the phone still. 

What happens if I get cut off during my session?

If the connection is severed, simply reconnect by clicking on the same link sent to you in the email. If your counselor’s connection is severed, just wait in the session and they will be back shortly. 

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Click below for a guide as to which insurance companies are allowing telehealth counseling.

Those interested in telehealth counseling should not rely only on this guide alone.  We urge you to consult with your insurance company.

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